Thank you for shopping with us! We want you to be satisfied with your purchase, but we understand that sometimes things don't work out. Please review our specific policies regarding returns and refunds below.
1. Customized & Personalized Items
Due to the unique nature of our custom products, all customized items are final sale.
- Once an order for a customized item has been placed, it cannot be canceled, returned, or refunded.
- We encourage you to double-check all specifications, measurements, and personalization details before finalizing your order.
2. Large Item (LTL) Shipments
For items shipped via LTL (Less Than Truckload) / Freight:
- Customers are strictly responsible for all return shipping costs.
- Because freight shipping involves significant logistics, please contact our support team prior to attempting a return to receive specific instructions and a shipping quote.
3. Ground Shipping & Standard Returns
For all other items shipped via standard ground carriers (UPS, FedEx, USPS, etc.):
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Refund Amount: We offer refunds for the product value only.
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Shipping Fees: Original shipping fees paid at the time of purchase are non-refundable.
- The cost of the return shipping label is the responsibility of the customer unless the item arrived damaged or defective.
4. General Conditions for Returns
To be eligible for a refund, standard items must be:
- In their original, unused condition.
- In the original packaging.
- Returned within 7 days of delivery.
How to Start a Return
To initiate a return for a non-customized item, please contact us at info@fangsfurniture.com with your order number and the reason for the return. Our team will contact back to you within 24 hours.
